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Data Validation
Overlaps A support staff is not allowed to submit shifts that overlap one another. Prior to sub...
Method Options
In Person Face-to-Face Any service provided that directly involves the participant and support...
Tax Information Form Error - Special Characters
If you receive an error message that says: Names must be less than 70 characters and may contain...
Recording Time
Create a Shift Navigate to eTime Live by clicking Open eTime on the home page. On mobile, eTi...
Electronic Payment Setup Form Message - Possible Processing Delay
Possible Processing DelayAn E-Pay processing attempt did not succeed. The system will auto retry...
Tax Information Form Error - Daily Limit
ISS is only allowed a certain number of requests per day across all our users. Therefore we ha...
Electronic Payments User Information Security
ISS takes data security very seriously. Our system is built using industry standards in data sec...
Correcting a Shift
A shift can be returned for corrections by either the circle approver or by the ISS Payroll ...
Fixing Location Inaccuracies
Outside The Geofence When beginning or ending a shift, eTime may detect that you are outside o...
Editing Start and End Times
Support staff should record their time in real time. However, there are situations in which ...
Adding Events to a Shift
Events are explicitly recorded timeframes within a shift. Events within a shift must be recorde...
Viewing Shift Comments
If a comment was added by staff on a shift, you can view them in two locations: on the shift det...
Creating and Submitting a Forgotten Shift
**Creating a shift for a previous day will render the shift EVV Unverified. Continuous unverified...
macOS
First, navigate to the Apple menu in the top left corner and select Next, select Security & ...
Windows 10
System: From the Windows desktop, go to: Start and select the Settings from the lower-left pan...
Android (10)
Enabling Location Services on Android There are two different places that should be checked wh...
iOS (14.2)
Google Chrome: First, navigate to Settings Scroll down to Privacy and select L...
Enabling Location Services
There are two places where location services must be enabled for eTime to have access to your lo...
Location Services Help
If eTime is unable to get your location when you start or end a shift, you will be presented wit...
EVV Takeaways for Staff and Circle
With all the information about EVV, there can be a lot to process. Here's what support staff and...