Recently Updated Pages

Inviting New Participants and their Circle of Support to the Portal

Hello Participants and Circle of Support! We are excited to have you with us! Below is informati...

Inviting New Brokers to the Portal

Hello Brokers! Welcome aboard! We are excited to have you with us! Below is information on our P...

Portal Quick Start Guide

Log in URL: https://portal.issny.org To log into the portal, navigate with your computer or mobi...

Portal Best Practices

We hope the tips below help. Set websupport@issny.org as Preferred Sender To ensure you receive...

How to Change Your Password

To change your password while logged in: Click Menu in the top right corner and select Change Pa...

How to Reset Your Password

Reset password using "Forgot your password?": On the Portal login page, click Forgot your passwo...

How to Login to the ISS Portal

Step By Step Instructions Logging in is a simple 3 step process. In order to start, you’ll nee...

FAQ

How do I know if I have courses assigned to me? The "My Learning" widget will appear on the home...

Navigating and Finding Shifts

Time is organized on two levels: the shift and the job period. Shift - a block of time defined b...

Portal Update - My Work and My Staff Work 2023

  Attention all users! The portal now has some exciting changes. We’ve been working hard to i...

eTime 1.5.1 - Released December 10, 2020

The following updates were made in this release of eTime. Increased the size of the geofence u...

NOTICE: eTime Entry is Going Away

As of midnight between 12/6/2020 and 12/7/2020, eTime Entry will no longer be available as an opt...

Release 139 - 3/25/2021

Shifts longer than 24 hours will now require the support staff and circle approver to each provid...

11/01/22 Template Housing Training Session

Originally occurred on 2/17/2023 Examples Used in Presentation: Example 1 (Timestamp 6:58): ...

Housing Subsidy Changes Effective 11/01/22

The following describes how the budget line of Housing Subsidy and the new Housing section of the...

Viewing Monthly Summary Notes

Monthly Summary Notes show under the Plan Docs tab in the Documents section of a participant. Fr...

FAQ

Updated 05/10/22. What are Monthly Summary Notes? Monthly Summary Notes act as progress indicat...

FAQ

Updated 10/19/2022 How can I reset my password? At the login page, click on the “Forgot your pa...

How to Check your Pay Statements

Updated 10/19/2022. Payday is Friday. UKG is the source for your paystubs. Please get them there...

Overview of LMS Organization

Updated 07/29/22. The Learning Management System structure can be broken down into a series of C...