Recently Updated Pages
Circle-Side Overlaps
While reviewing a shift, a staff's time may overlap with time submitted by another staff. An over...
Tax Information Form Error - Special Characters
If you receive an error message that says: Names must be less than 70 characters and may contain...
Recording Time
Create a Shift Navigate to eTime Live by clicking Open eTime on the home page. On mobile, eTi...
Electronic Payment Setup Form Message - Possible Processing Delay
Possible Processing DelayAn E-Pay processing attempt did not succeed. The system will auto retry...
Tax Information Form Error - Daily Limit
ISS is only allowed a certain number of requests per day across all our users. Therefore we ha...
Electronic Payments User Information Security
ISS takes data security very seriously. Our system is built using industry standards in data sec...
Correcting a Shift
A shift can be returned for corrections by either the circle approver or by the ISS Payroll ...
Fixing Location Inaccuracies
Outside The Geofence When beginning or ending a shift, eTime may detect that you are outside o...
Editing Start and End Times
Support staff should record their time in real time. However, there are situations in which ...
Adding Events to a Shift
Events are explicitly recorded timeframes within a shift. Events within a shift must be recorde...
Viewing Shift Comments
If a comment was added by staff on a shift, you can view them in two locations: on the shift det...
Deleting a Shift
Only support staff can delete their own shifts. Only shifts marked as Draft and Returned to St...
EVV FAQ
How is my data stored and transported? How is my location data used? What if I forget to clock ...
Example User Stories
I Forgot To Clock In/Clock Out When a mistake is made by forgetting to start or end a shift, m...
How is my data stored and transported?
Your data is both transmitted and stored using commercial grade encryption. ISS complies with al...
How is my location data used?
The support staff's location data is recorded and used to verify their location at the participa...
What if I forget to clock in or clock out?
When a mistake is made by forgetting to start or end a shift, take note of when you actually sho...
What if my time isn't approved by the submission deadline?
Any shifts not approved by the circle approver by the submission deadline will be pushed to be p...
Will the family be notified of my location when they approve my time?
The circle approver will see either the word Home or Community for the start location and for th...
With whom else will my location information be shared?
The New York State Department of Health EVV API will receive the word Home or Community for the ...