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How does Non Face to Face work with EVV?
A Non Face to Face shift is not EVV Required and staff do not specify a location for the shift. ...
What happens if I don’t allow location services?
If support staff do not allow location services while using eTime Live, their shifts will not be...
What if an approver submits a mistake?
If, after approving a shift for payment, the approver realizes that a mistake has been made, the...
How can I view my previously worked shifts? (Support staff)
You can view all of your previous time under the "My Work" section in the main menu and use the p...
How can I view my staff’s previous time? (Participant and Circle)
There are three ways for the circle to view a support staff's time. Through the My Staff Work pa...
How do I know that I have been paid? (Support Staff)
To see when and where a shift was paid, click the menu in the top right hand corner and select My...
Can staff still upload a scan of a paper timesheet using the Timesheet Upload feature?
No. The Timesheet Upload feature will no longer be available as of Friday, June 19, 2020.
Can I still submit paper timesheets by mail?
Yes. For the time being, paper timesheets submitted by mail are still accepted.
Will my personal data be secure in eTime?
Yes; your connection to eTime and the rest of the portal uses the https protocol, which encryp...
Will eTime run in the background and drain my battery?
No. eTime Entry and eTime Live are both modern portal based websites that you will access via ...
Do I need to request access to eTime?
No. Your existing portal login is adequate. If you are support staff, then you will automatica...
I’m having trouble logging in. Help.
If you’ve forgotten your password, click the Forgot your password link on the login page (http...
Who can enter and submit time?
Support staff must enter and submit their own time. You cannot submit time on behalf of someon...
Can I enter eTime shifts for my staff?
No. Support staff must enter and submit their own time. You cannot submit time on behalf of so...
How often do I need to record my time with eTime?
If using eTime Live, you should be recording your time as you work. If instead you record you...
I’m not sure which method to choose. What’s the difference?
See Method Options for information about each method and when to use each.
I’m performing Virtual Face to Face support. What technologies may I use for service delivery?
eTime will include a list of all known acceptable technologies. If your technology is not incl...
Can I save a shift and come back to finish it later?
Yes. You can save a shift as a draft and return to it later. To return to it later, staff can cl...
Can I make changes to a shift?
Support staff can make changes to a shift if it is a Draft, or if it has been returned to the st...
What do I do if one of my staff is unable to enter his/her time into eTime?
If the staff is unable to enter their time for some reason, For the time being, they can still...