Recently Updated Pages
How do I know if I have time to correct? (Support Staff)
You will receive an email notification when a shift has been returned for corrections. Job per...
How do I know if I have time to review? (Participant & Circle)
You will receive an email notification when a new shifts are ready for review. Job periods wit...
How do I submit/enter Time Off/PTO?
Please refer to the page Requesting/Submitting Time Off.
What kinds of staff/services can submit time with eTime?
Currently, the only services/jobs supported by eTime are ComHab, SEMP (Job Coach and Job Devel...
How can I set up a portal account for me or someone else?
Please send an email to websupport@issny.org with your name, email, phone number and role. Som...
How do I access eTime?
Go to portal.issny.org to login. After logging in, there are buttons to start an eTime line sh...
What is the difference between eTime Entry and eTime Live?
eTime Entry is the manual entry of each shift. eTime Live provides a more app-like interface...
Will there be training for eTime?
A scheduled training session has not been planned for eTime. Rather, documentation, videos, an...
What does it mean if the shift has an EVV Override Request?
The EVV Override Request that you are seeing is because the staff’s device didn’t think it was at...
Why Does the eTime Clock Not Match With the Clock on My Device?
The dates and times used on the Portal are the system time of the server, not an individual perso...
What do I do if the Circle is unable to review my eTime shifts?
If, for some reason, the circle is unable to log in to the portal to review and approve the shift...
Is Virtual Face to Face EVV Required?
Virtual Face to Face is EVV Required for ComHab jobs. However, unlike In Person Face to Face, eTi...
Can I (support staff) assist the participant in approving my time?
No.
With whom else will my location information be shared?
The New York State Department of Health EVV API will receive the word Home or Community for the ...
How is my location data used?
The support staff's location data is recorded and used to verify their location at the participa...
How is my data stored and transported?
Your data is both transmitted and stored using commercial grade encryption. ISS complies with al...
Should I use Entry or Live?
It is strongly recommended that support staff use eTime Live instead of eTime Entry. As of midn...
Can I delete a shift?
Yes. See Deleting a Shift for more information.
When do my shifts need to be submitted and approved to get paid?
The submission deadlines for payment of eTime for each pay period are as follows: Submitted to c...
Can I upload mileage reimbursement via eTime?
Not at this time. This is a future feature. We’ll update you with further details once this fe...