Recently Updated Pages
Deleting a Shift
Only support staff can delete their own shifts. Only shifts marked as Draft and Returned to St...
Requesting/Submitting Time Off
The 6 types of time off: PTO (Paid Time Off) FAPTO (Family Approved Paid Time Off) Holiday ...
Circle-Side Overlaps
While reviewing a shift, a staff's time may overlap with time submitted by another staff. An over...
EVV FAQ
How is my data stored and transported? How is my location data used? What if I forget to clock ...
Example User Stories
I Forgot To Clock In/Clock Out When a mistake is made by forgetting to start or end a shift, m...
How is my data stored and transported?
Your data is both transmitted and stored using commercial grade encryption. ISS complies with al...
How is my location data used?
The support staff's location data is recorded and used to verify their location at the participa...
What if I forget to clock in or clock out?
When a mistake is made by forgetting to start or end a shift, take note of when you actually sho...
What if my time isn't approved by the submission deadline?
Any shifts not approved by the circle approver by the submission deadline will be pushed to be p...
Will the family be notified of my location when they approve my time?
The circle approver will see either the word Home or Community for the start location and for th...
With whom else will my location information be shared?
The New York State Department of Health EVV API will receive the word Home or Community for the ...
How do I fix incorrectly submitted time?
If a support staff incorrectly submits time, the circle approver should return the shift to the ...
Can I (support staff) assist the participant in approving my time?
No.
What if I accidentally clock in? Can I delete a shift?
Yes. Support staff can still delete a shift. Just make sure that you are deleting a legitimately...
What if the circle approver doesn’t have a device with which to approve time?
Please contact your participant’s SD Coordinator to explore options that may be available.
What if I (circle approver) don’t agree with time or location information collected and determined by EVV?
As the staff supervisor, the circle approver bears the responsibility of validating all aspects ...
What if I (support staff) don’t agree with time or location information collected and determined by EVV?
If you do not agree with the time or location collected or determined by eTime, you can request...
How do PTO, FAPTO, holidays, and other types of Time Off work with EVV?
EVV has no effect on the various types of Time Off. Since Time Off is not directly billed to Med...
How does Non Face to Face work with EVV?
A Non Face to Face shift is not EVV Required and staff do not specify a location for the shift. ...
What happens if I don’t allow location services?
If support staff do not allow location services while using eTime Live, their shifts will not be...