ISS Help

Job Seekers (Resumes for Participants and Circles)

Beginning Monday, April 24, 2023, we will no longer be sending out resume and job posting eblasts...

Introduction to Mileage and Expenses in eTime

Mileage and Expenses in eTime There is plenty to learn about the Mileage and Expenses updates to...

Class Review and Approval

Things to Note for Class Approval: Class review and approval process can take up to 30 days from...

Billing Changes Effective Thurs., December 12, 2024

In early November, we attended a Fiscal Intermediary Contract Webinar presented by OPWDD. As a re...

Adding Mileage in eTime - Support Staff

Adding Mileage in eTime is simple. The most important thing is to make sure that you correctly no...

Adding an Expense in eTime - Support Staff

Adding an Expense is simple. The most important thing is to make sure that you provide the correc...

Staff Activity Fee Itemized Receipts and Proof of Payment

In order to be reimbursed for Staff Activity Fees (SAF), an itemized receipt showing the date, am...

ISS Portal Flagged by Antivirus Software

If you are receiving an error message stating that 'portal.issny.org' is unsafe or you are being ...

Job Seekers (for New Applicants and Current Support Staff)

Recording time for a group shift

Creating a Group shift Creating a group shift is very similar to creating a regular shift, but i...

Correcting a returned group shift

When a group shift is returned, either by ISS or one of the Circle Approvers, the entire shift wi...

Requesting Time Off on a group shift

The "Add Time Off" process has been enhanced to accommodate requesting Paid Time Off (PTO) for gr...

Group Jobs Intro Video for Support Staff

Created 05/22/24.

One or more participants in the group shift is absent, how do I proceed?

One or more participants in the group shift is absent, how do I proceed? If the there are two or...

During a group shift one or more participants has to leave, what do I do?

During a group shift one or more participants has to leave, what do I do? End the current group ...

Participants in a group shift live in close proximity, which location do I select?

Participants in a group shift live in close proximity (for example in the same apartment complex)...

Approving a group shift

The process of approving a group shift is very similar to reviewing a regular shift. When reviewi...

Group Jobs Intro Video for Circle of Support