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Payee Details - ePay Enrollment
ePay Enrollment may be filled out after completing the Tax Information form. From the My Expen...
Tax Information Form Error - Special Characters
If you receive an error message that says: Names must be less than 70 characters and may contain...
Uploading Multiple Images from a Mobile Device
iOS (iPhone) If you are using iOS (iPhone) to upload expense images, please note that if you use...
Recording Time
Create a Shift Navigate to eTime Live by clicking Open eTime on the home page. On mobile, eTi...
Electronic Payment Setup Form Message - Possible Processing Delay
Possible Processing DelayAn E-Pay processing attempt did not succeed. The system will auto retry...
Tax Information Form Error - Daily Limit
ISS is only allowed a certain number of requests per day across all our users. Therefore we ha...
Electronic Payments Enrollment Steps
Please follow the steps below to enroll in Electronic Payments. Electronic Payments are for expe...
Electronic Payments User Information Security
ISS takes data security very seriously. Our system is built using industry standards in data sec...
Correcting a Shift
A shift can be returned for corrections by either the circle approver or by the ISS Payroll ...
Fixing Location Inaccuracies
Outside The Geofence When beginning or ending a shift, eTime may detect that you are outside o...
Editing Start and End Times
Support staff should record their time in real time. However, there are situations in which ...
Adding Events to a Shift
Events are explicitly recorded timeframes within a shift. Events within a shift must be recorde...
Viewing Shift Comments
If a comment was added by staff on a shift, you can view them in two locations: on the shift det...
Deleting a Shift
Only support staff can delete their own shifts. Only shifts marked as Draft and Returned to St...
Requesting/Submitting Time Off
The 6 types of time off: PTO (Paid Time Off) FAPTO (Family Approved Paid Time Off) Holiday ...
EVV FAQ
How is my data stored and transported? How is my location data used? What if I forget to clock ...
Example User Stories
I Forgot To Clock In/Clock Out When a mistake is made by forgetting to start or end a shift, m...
How is my data stored and transported?
Your data is both transmitted and stored using commercial grade encryption. ISS complies with al...
How is my location data used?
The support staff's location data is recorded and used to verify their location at the participa...
What if I forget to clock in or clock out?
When a mistake is made by forgetting to start or end a shift, take note of when you actually sho...