Recently Updated Pages
How do I fix incorrectly submitted time?
If a support staff incorrectly submits time, the circle approver should return the shift to the ...
Can I (support staff) assist the participant in approving my time?
No.
What if I accidentally clock in? Can I delete a shift?
Yes. Support staff can still delete a shift. Just make sure that you are deleting a legitimately...
What if the circle approver doesn’t have a device with which to approve time?
Please contact your participant’s SD Coordinator to explore options that may be available.
What if I (circle approver) don’t agree with time or location information collected and determined by EVV?
As the staff supervisor, the circle approver bears the responsibility of validating all aspects ...
What if I (support staff) don’t agree with time or location information collected and determined by EVV?
If you do not agree with the time or location collected or determined by eTime, you can request...
How do PTO, FAPTO, holidays, and other types of Time Off work with EVV?
EVV has no effect on the various types of Time Off. Since Time Off is not directly billed to Med...
How does Non Face to Face work with EVV?
A Non Face to Face shift is not EVV Required and staff do not specify a location for the shift. ...
What happens if I don’t allow location services?
If support staff do not allow location services while using eTime Live, their shifts will not be...
What if an approver submits a mistake?
If, after approving a shift for payment, the approver realizes that a mistake has been made, the...
EVV Takeaways for Staff and Circle
With all the information about EVV, there can be a lot to process. Here's what support staff and...
Location Services Help
If eTime is unable to get your location when you start or end a shift, you will be presented wit...
Enabling Location Services
There are two places where location services must be enabled for eTime to have access to your lo...
iOS (14.2)
Google Chrome: First, navigate to Settings Scroll down to Privacy and select L...
Android (10)
Enabling Location Services on Android There are two different places that should be checked wh...
Windows 10
System: From the Windows desktop, go to: Start and select the Settings from the lower-left pan...
macOS
First, navigate to the Apple menu in the top left corner and select Next, select Security & ...
Is Virtual Face to Face EVV Required?
Virtual Face to Face is EVV Required for ComHab jobs. However, unlike In Person Face to Face, eTi...
Creating and Submitting a Forgotten Shift
**Creating a shift for a previous day will render the shift EVV Unverified. Continuous unverified...
Reviewing A Shift
The job of the web approver in the circle of support ("circle approver") is to act as the super...