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One or more participants in the group shift is absent, how do I proceed?
One or more participants in the group shift is absent, how do I proceed? If the there are two or...
During a group shift one or more participants has to leave, what do I do?
During a group shift one or more participants has to leave, what do I do? End the current group ...
Participants in a group shift live in close proximity, which location do I select?
Participants in a group shift live in close proximity (for example in the same apartment complex)...
Approving a group shift
The process of approving a group shift is very similar to reviewing a regular shift. When reviewi...
Group Jobs Intro Video for Circle of Support
Created 05/22/24.
Why is the shift I already approved still showing as pending circle review?
Why is the shift I have already approved still showing as pending circle review in My Staff Work?...
Creating your First Staff Action Plan
Updated 2/13/2024
Signing your First Staff Action Plan
Updated 2/13/2024
Uploading your Signed Staff Action Plan
Updated 2/13/2024
Broker Meeting Minutes Upload Guide
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Upload Broker Meeting Minutes (Brokers Only)
From the home page, click Submit Broker Minutes. Complete the form. Click Submit when...
View Broker Meeting Minutes
From the home page, select the participant from the list. Select the Documents tab across the...
Outcome Combinations
There are three Service Types (ComHab, Respite and SEMP) and three Outcome Types (Goal, Support ...
The Five Possible Timesheet Types
There are five (5) timesheet types. Every staff position must be on one of these five: ComHab ...
ComHab - {Special}
What is ComHab - {Special} (CHS)? While reviewing an approved budget, an SD Coordinator ma...
Outcome Types & Timesheets
When creating or editing a timesheet, only goals/outcomes for the Service Type of the selected t...
FAQ
Why isn't the timesheet tile I want showing up? There are two reasons why a timesheet tile does...
Staff Action Plan Upload Guide
This document outlines the process for finalizing and signing a Staff Action Plan. From the Da...
Adding Group Jobs to a Participant's Plan
If you are creating a plan for a participant who is sharing staff with one or two other participa...
Portal Security FAQ
Q: Is my personal information secure on portal.issny.org? A: Yes! ISS utilizes 256 bit encryptio...