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  Support staff should record their time in real time. However, there are situations in which ...

Events are explicitly recorded timeframes within a shift. Events within a shift must be recorde...

If a comment was added by staff on a shift, you can view them in two locations:  on the shift det...

Only support staff can delete their own shifts.  Only shifts marked as Draft and Returned to St...

How is my data stored and transported? How is my location data used? What if I forget to clock ...

I Forgot To Clock In/Clock Out When a mistake is made by forgetting to start or end a shift, m...

With all the information about EVV, there can be a lot to process. Here's what support staff and...

If eTime is unable to get your location when you start or end a shift, you will be presented wit...

There are two places where location services must be enabled for eTime to have access to your lo...

Google Chrome: First, navigate to Settings                 Scroll down to Privacy and select L...

Enabling Location Services on Android  There are two different places that should be checked wh...

System: From the Windows desktop, go to: Start and select the Settings from the lower-left pan...

First, navigate to the Apple menu in the top left corner and select Next, select Security & ...

**Creating a shift for a previous day will render the shift EVV Unverified. Continuous unverified...

The job of the web approver in the circle of support ("circle approver") is to act as the super...

It is very important to update your information with ISS when you have a change.  The information...

A Monthly Summary Note must be submitted for each Budget Group (ComHab and SEMP) for each month t...

Multi-factor authentication (sometimes also called two-factor authentication) is used on the Port...

For security purposes, ISS Portal Users are subject to deactivation after a certain period of tim...