Recently Updated Pages
Can I make changes to a shift?
Support staff can make changes to a shift if it is a Draft, or if it has been returned to the st...
I’m not sure which method to choose. What’s the difference?
See Method Options for information about each method and when to use each.
I’m performing Virtual Face to Face support. What technologies may I use for service delivery?
eTime will include a list of all known acceptable technologies. If your technology is not incl...
How do I submit/enter Time Off/PTO?
Please refer to the page Requesting/Submitting Time Off.
What do I do if one of my staff is unable to enter his/her time into eTime?
If the staff is unable to enter their time for some reason, For the time being, they can still...
Who can review and approve time?
Both the participant and the primary contact can review and approve time. In addition, any con...
How do I know if I have time to review? (Participant & Circle)
You will receive an email notification when a new shifts are ready for review. Job periods wit...
How do I know if I have time to correct? (Support Staff)
You will receive an email notification when a shift has been returned for corrections. Job per...
I’m support staff. Can I just hand my device to a circle member for approval?
No. In order to meet Medicaid billing requirements, we are capturing separate electronic signa...
Am I eTime Ready?
Participants, staff, and jobs that are not eTime ready are indicated as such throughout the po...
Can I enter eTime shifts for my staff?
No. Support staff must enter and submit their own time. You cannot submit time on behalf of so...
Who can enter and submit time?
Support staff must enter and submit their own time. You cannot submit time on behalf of someon...
Do I need to request access to eTime?
No. Your existing portal login is adequate. If you are support staff, then you will automatica...
How do I access eTime?
Go to portal.issny.org to login. After logging in, there are buttons to start an eTime line sh...
Will eTime run in the background and drain my battery?
No. eTime Entry and eTime Live are both modern portal based websites that you will access via ...
Will my personal data be secure in eTime?
Yes; your connection to eTime and the rest of the portal uses the https protocol, which encryp...
I’m having trouble logging in. Help.
If you’ve forgotten your password, click the Forgot your password link on the login page (http...
Can staff still upload a scan of a paper timesheet using the Timesheet Upload feature?
No. The Timesheet Upload feature will no longer be available as of Friday, June 19, 2020.
Can I still submit paper timesheets by mail?
Yes. For the time being, paper timesheets submitted by mail are still accepted.
Will there be training for eTime?
A scheduled training session has not been planned for eTime. Rather, documentation, videos, an...