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Recording time for a group shift
Creating a Group shift Creating a group shift is very similar to creating a regular shift, but it allows you to have more than one participant on the same shift. To create a group shift: From the home page, click on the Start Group Shift button or in eTime ...
Correcting a returned group shift
When a group shift is returned, either by ISS or one of the Circle Approvers, the entire shift will be returned and will need to be re-approved by the all of the Circle Approvers before it can be sent to ISS for review and payment. You will be able to see the ...
Approving a group shift
The process of approving a group shift is very similar to reviewing a regular shift. When reviewing a group shift, you will be looking at the same shift details to make your decision whether to approve or return the shift. See Reviewing A Shift for more infor...
Electronic Payment Setup Form Message - Possible Processing Delay
Possible Processing DelayAn E-Pay processing attempt did not succeed. The system will auto retry but there may be a slight processing delay. This means that the service the ISS Portal needs to submit your banking information to is currently busy. Your form ...
Requesting Time Off on a group shift
The "Add Time Off" process has been enhanced to accommodate requesting Paid Time Off (PTO) for group jobs. When adding a time off request, if you have any group job(s), you will be asked if you are asking this time off from a single or group job. When "Group...
Adding Group Jobs to a Participant's Plan
If you are creating a plan for a participant who is sharing staff with one or two other participants, the job description needs to be: # (participants' initials):1 Staffing - SHARED For example: 3 (AB and CD and EF):1 Staffing - SHARED Important Notes: ...
Uploading Multiple Images from a Mobile Device
iOS (iPhone) If you are using iOS (iPhone) to upload expense images, please note that if you use the "Take Photo or Video" option, you will only be able to upload a single image. Due to the way iOS works, if you were to use this option multiple times, the new...
Tax Information Form Error - Special Characters
If you receive an error message that says: Names must be less than 70 characters and may contain only letters, numbers, spaces, "&", and "-". For names with apostrophes, commas, or periods, omit those characters. (Example: "John O'Reilly, Jr." should be wri...
Auto-Deleted eTime Shifts
eTime shifts with the following status that have not been modified in 30 days will be deleted. Draft Returned by Circle Returned by ISS You can find these auto-deleted shifts by going to My Work and filtering to all Deleted shifts. All deleted shifts appe...
Viewing My Expenses page as an Organization
If you have a corporate association that was submitted and approved, you will have permission to view your organization's My Expenses page. From the My Expenses page, click on the Viewing as: drop down menu and select the organization that you want to review....
Expense Submission Deadlines
Each month's expenses must be submitted to Accounts Payable within 30 days of the end of said month. Medicaid only allows ISS 90 days to receive, review, pay and bill for any claim. In an effort to meet Medicaid standards, we will be holding to the 30-day de...
Expense Submission Form Changes Effective 09/12/24
ISS has made improvements to the Expense Submission Form on our Portal. The revised Expense Submission Form is more mobile friendly and mobile aware which means that it will look better on both a desktop, laptop, phone, and tablet. It will also work better w...
Electronic Payments User Information Security
Group Jobs Intro Video for Support Staff
Created 05/22/24.
Group Jobs Intro Video for Circle of Support
Created 05/22/24.
One or more participants in the group shift is absent, how do I proceed?
One or more participants in the group shift is absent, how do I proceed? If the there are two or more participants available for the group shift, you can proceed with the available participants. When selecting participants for the shift, do not select absent ...
During a group shift one or more participants has to leave, what do I do?
During a group shift one or more participants has to leave, what do I do? End the current group shift and start a new group shift with the remaining participants. If only one participant remains, end the group shift and start a new single shift. Updated 0...
Participants in a group shift live in close proximity, which location do I select?
Participants in a group shift live in close proximity (for example in the same apartment complex) and they are doing an activity together in a communal area, which location do I select? If the communal area is within the geofence for all of the participants i...
Why is the shift I already approved still showing as pending circle review?
Why is the shift I have already approved still showing as pending circle review in My Staff Work? Two reasons: It is still waiting for other circle approvers to review the shift. In this case, the shift will be marked with a green checkmark. The shift was ...
ISS Portal Flagged by Antivirus Software
If you are receiving an error message stating that 'portal.issny.org' is unsafe or you are being blocked from entering the site due to a possible security risk, rest assured that the ISS Portal is in fact safe. Below are examples of error messages that have be...