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  See Method Options for information about each method and when to use each.

  eTime will include a list of all known acceptable technologies. If your technology is not included in that list, please contact your SDC to make sure the method of delivery is acceptable. If the SDC agrees that the method is acceptable, you may use the Othe...

Please refer to the page Requesting/Submitting Time Off.

Yes. You can save a shift as a draft and return to it later. To return to it later, staff can click "My Work" in the main menu and they can find it under the "Shifts" Tab.     Disclaimer: All names displayed in the above screen shots are fictional charact...

Support staff can make changes to a shift if it is a Draft, or if it has been returned to the staff by the circle or ISS for corrections. A shift cannot be edited after it has been submitted to the circle unless the circle rejects it, which returns it to the ...

  If the staff is unable to enter their time for some reason, For the time being, they can still record and submit time via a paper timesheet and mail it to ISS.

  Both the participant and the primary contact can review and approve time. In addition, any contact associated with the participant and identified as a “web approver” is able to review and approve time. If you would like to add an additional approver, please...

  You will receive an email notification when a new shifts are ready for review. Job periods with shifts pending review will also appear in a list on your portal home page.

  You will receive an email notification when a shift has been returned for corrections. Job periods with shifts requiring action will also appear in a list on your portal home page.

  No. In order to meet Medicaid billing requirements, we are capturing separate electronic signatures from both the support staff when submitting, and the circle when approving. These electronic signatures are linked to your respective portal logins. Support ...

  Shifts will always be available on the portal. However, you can download a copy of the shifts in a job period for your own records. When viewing a single job period, click the Download button.

  Not at this time. This is a future feature. We’ll update you with further details once this feature is available.

What is eTime? eTime is a web browser-based method for recording, approving, and submitting time to ISS for payment. It requires the cooperative involvement of a support staff and the participant’s circle of support: the support staff to enter their time an...

Create a Shift Navigate to eTime Live by clicking Open eTime on the home page. On mobile, eTime Live will automatically open upon login. To start a new shift, tap Start Shift. You can only have one shift running at a time. eTime will ask to use your lo...

In Person Face-to-Face Any service provided that directly involves the participant and support staff in which both are physically present. This is the most common method. Activities must be selected. Virtual Face-to-Face Any service provided that dire...

Overlaps A support staff is not allowed to submit shifts that overlap one another. Prior to submitting a shift, the eTime mechanism will check for overlaps against all the support staff’s shifts, excluding those shifts with a status of Draft or Returned to S...