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For security purposes, ISS Portal Users are subject to deactivation after a certain period of time: Support Staff are subject to deactivation after 3 months of inactivity Participants, COS, Brokers, and all other Portal users are subject to deactivation afte...

My Expenses Viewing As If your payee profile is associated with organizations that are also payees and you have the necessary permissions to submit expenses and set up payee and banking information, those organizations will appear in this dropdown.  If the...

To view or edit the Payee Profile Details, click View Details.  Only you can view the associated information. If you are unable to access this button, contact websupport@issny.org to setup the necessary permissions on your account. The Payee Details window...

Before you can enroll in ePay, you must first complete the Tax Information form. ACH regulations require that ISS knows that we are sending money to the correct person or organization.  The way to do that is with a W-9, which is what our Tax Information form ...

ePay Enrollment may be filled out after completing the Tax Information form. From the My Expenses page, select View Details to open the Payee Details screen.  Then click the Enroll for ePay button on the left. Once finished filling out the Electronic Payme...

Please follow the steps below to enroll in Electronic Payments. Electronic Payments are for expense reimbursements only and should not be confused with Support Staff payroll via check or direct deposit. Enrollment in Electronic Payments is mandatory. Log in...

The IRS defines TIN as Taxpayer Identification Numbers.  TINs are either an individual's Social Security Number (SSN) or an organization's Employer Identification Number (EIN). The IRS defines a "duplicate" as either attempts with exactly the same TIN, or e...

ISS takes data security very seriously.  Our system is built using industry standards in data security. While ISS' system is not obligated to be PCI compliant, all taxpayer and banking information is handled and stored in a PCI compliant manner.  This include...

ISS is only allowed a certain number of requests per day across all our users.  Therefore we had to limit how many attempts each user is allowed.  If you get this error, you have reached that limit.  If that occurs, you will have to return in 24 hours and tr...

It is very important to update your information with ISS when you have a change.  The information that we have for you is how we contact you, how you access the ISS Portal, how we send payments and tax documents, and all manner of things. Participants Name...

If a comment was added by staff on a shift, you can view them in two locations:  on the shift details screen and on the Print/Download PDF. Shift Details Screen If a comment was added, the Shift Comments section will display.  Click the plus sign on the righ...

Creating a Group shift Creating a group shift is very similar to creating a regular shift, but it allows you to have more than one participant on the same shift. To create a group shift: From the home page, click on the Start Group Shift button or in eTime ...

When a group shift is returned, either by ISS or one of the Circle Approvers, the entire shift will be returned and will need to be re-approved by the all of the Circle Approvers before it can be sent to ISS for review and payment. You will be able to see the ...

The process of approving a group shift is very similar to reviewing a regular shift. When reviewing a group shift, you will be looking at the same shift details to make your decision whether to approve or return the shift.  See Reviewing A Shift for more infor...

Possible Processing DelayAn E-Pay processing attempt did not succeed.  The system will auto retry but there may be a slight processing delay. This means that the service the ISS Portal needs to submit your banking information to is currently busy.  Your form ...

The "Add Time Off" process has been enhanced to accommodate requesting Paid Time Off (PTO) for group jobs. When adding a time off request, if you have any group job(s), you will be asked if you are asking this time off from a single or group job. When "Group...

If you are creating a plan for a participant who is sharing staff with one or two other participants, the job description needs to be: # (participants' initials):1 Staffing - SHARED For example:  3 (AB and CD and EF):1 Staffing - SHARED   Important Notes: ...

iOS (iPhone) If you are using iOS (iPhone) to upload expense images, please note that if you use the "Take Photo or Video" option, you will only be able to upload a single image. Due to the way iOS works, if you were to use this option multiple times, the new...

If you receive an error message that says: Names must be less than 70 characters and may contain only letters, numbers, spaces, "&", and "-".  For names with apostrophes, commas, or periods, omit those characters.  (Example: "John O'Reilly, Jr." should be wri...