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Job Seekers (for New Applicants and Current Support Staff)
Viewing Shift Comments
If a comment was added by staff on a shift, you can view them in two locations: on the shift det...
Uploading Multiple Images from a Mobile Device
iOS (iPhone) If you are using iOS (iPhone) to upload expense images, please note that if you use...
Adding Group Jobs to a Participant's Plan
If you are creating a plan for a participant who is sharing staff with one or two other participa...
Requesting Time Off on a group shift
The "Add Time Off" process has been enhanced to accommodate requesting Paid Time Off (PTO) for gr...
Electronic Payment Setup Form Message - Possible Processing Delay
Possible Processing DelayAn E-Pay processing attempt did not succeed. The system will auto retry...
Approving a group shift
The process of approving a group shift is very similar to reviewing a regular shift. When reviewi...
Correcting a returned group shift
When a group shift is returned, either by ISS or one of the Circle Approvers, the entire shift wi...
Recording time for a group shift
Creating a Group shift Creating a group shift is very similar to creating a regular shift, but i...
How to Update your Contact Information
It is very important to update your information with ISS when you have a change. The information...
Portal User Deactivated due to Inactivity
For security purposes, ISS Portal Users are subject to deactivation after a certain period of tim...
Tax Information Form Error - Daily Limit
ISS is only allowed a certain number of requests per day across all our users. Therefore we ha...
Electronic Payments User Information Security
ISS takes data security very seriously. Our system is built using industry standards in data sec...
Tax Information Form Error - Duplicate TIN Matching Request
The IRS defines TIN as Taxpayer Identification Numbers. TINs are either an individual's Social...
Electronic Payments Enrollment Steps
Please follow the steps below to enroll in Electronic Payments. Electronic Payments are for expe...
Payee Details - ePay Enrollment
ePay Enrollment may be filled out after completing the Tax Information form. From the My Expen...
Payee Details - Taxpayer Information
Before you can enroll in ePay, you must first complete the Tax Information form. ACH regulations...
Payee Details
To view or edit the Payee Profile Details, click View Details. Only you can view the associated ...
My Expenses Page
My Expenses Viewing As If your payee profile is associated with organizations that are also p...
Tax Information Form Error - Special Characters
If you receive an error message that says: Names must be less than 70 characters and may contain...