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**Creating a shift for a previous day will render the shift EVV Unverified. Continuous unverified shifts will be a cause for ISS intervention, as ISS may not be able to bill for those shifts.** Please note, you cannot submit a missed shift while another shift...

Outside The Geofence When beginning or ending a shift, eTime may detect that you are outside of the geofence. When this happens, eTime will provide you with a list of addresses associated with your employer. If the correct address is shown: Select the che...

Certain jobs can be worked using the virtual method. Virtual Face to Face should be used ONLY when the service can be effectuated through verbal prompting and cueing. Virtual Face to Face should not be used where a service or support requires the physical p...

All staff should be using eTime at this point in time. If you are not yet using it, you are not in compliance. Please begin using it right away. We want to highlight a few of the most common questions and issues that staff have come across while using the ...

Shifts longer than 24 hours will now require the support staff and circle approver to each provide an explicit reason to submit it and approve it, respectively. Fixes to viewing event details on the My Work page. Fixed a bug on the login page that sometimes ...

Q: Is my personal information secure on portal.issny.org? A: Yes! ISS utilizes 256 bit encryption to encrypt data during transfer and while data is at rest so that it cannot be read by unauthorized parties. This, paired with user authentication, ensures that ...

Source Icons: Indicates the shift was recorded using eTime Live. Indicates the shift was recorded using eTime Entry, which is now only used for Time Off.  Method Icons: Indicates the shift is Face to Face. Indicates the shift is Virtual...

Multi-factor authentication (sometimes also called two-factor authentication) is used on the Portal to increase security and help protect your data. After entering your username and password, you will be sent a one-time passcode (OTP) which you will enter to c...

Hello Brokers! Welcome aboard! We are excited to have you with us! Below is information on our Portal. This information will include an explanation of the portal, its use, what you should be doing in the portal, and how to login. The Portal has three differe...

Hello Participants and Circle of Support! We are excited to have you with us! Below is information on our Portal. This information will include an explanation of the portal, its use, what you should be doing in the portal, and how to login. Each participant ...

Updated 10/19/2022. Payday is Friday. UKG is the source for your paystubs. Please get them there. Paystub and check information on the Portal is not guaranteed to be displayed. In your web browser, go to https://ew33.ultipro.com/ and log in using your user n...

Updated 7/21/2022. Initial Login & Creating your Password For first time users, visit https://ew33.ultipro.com/ and use the following information to login: Company Access Code: ISS03 User Name: FIRSTNAMELASTNAME@I (I as in Igloo) Password: your birthday (...

We hope the tips below help. Set websupport@issny.org as Preferred Sender To ensure you receive our emails successfully, please make sure to set websupport@issny.org or the entire domain @issny.org as a Preferred Sender (sometimes called safe sender or white...

There are 2 ways to navigate to the Learning Management System: Click View Your Courses in the My Learning widget on the home page of the portal Click My Learning in the sidebar menu

Updated 07/29/22. The Learning Management System structure can be broken down into a series of Courses, Lessons and Assignments. Assigned courses can be found by logging into the Portal and selecting View Your Courses in the My Learning widget or by selecting...

Assigned courses can be found by logging into the Portal and selecting View Your Courses in the My Learning widget or by selecting the My Learning tab from the menu.         Find the courses that have been assigned to you by selecting the Active tab and t...

How do I know if I have courses assigned to me? The "My Learning" widget will appear on the home page of the portal. This widget will inform you as to the number of courses currently assigned, but not yet completed. Alternatively, assigned courses can be fou...