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iOS (14.2)
Google Chrome: First, navigate to Settings Scroll down to Privacy and select L...
Portal Security FAQ
Q: Is my personal information secure on portal.issny.org? A: Yes! ISS utilizes 256 bit encryptio...
Inviting New Participants and their Circle of Support to the Portal
Inviting New Brokers to the Portal
Inviting New Participants and their Circle of Support to the Portal
Hello Participants and Circle of Support! We are excited to have you with us! Below is informati...
Inviting New Brokers to the Portal
Hello Brokers! Welcome aboard! We are excited to have you with us! Below is information on our P...
Multi-Factor Authentication
Multi-Factor Authentication
Multi-factor authentication (sometimes also called two-factor authentication) is used on the Port...
Glossary of eTime Icons
Source Icons: Indicates the shift was recorded using eTime Live. Indicates the shift w...
Release 139 - 3/25/2021
Shifts longer than 24 hours will now require the support staff and circle approver to each provid...
Android (10)
Enabling Location Services on Android There are two different places that should be checked wh...
Tips for Preventing and Solving Common Issues
All staff should be using eTime at this point in time. If you are not yet using it, you are not ...
Recording a Virtual Face to Face Shift
Certain jobs can be worked using the virtual method. Virtual Face to Face should be used ONLY w...
Fixing Location Inaccuracies
Outside The Geofence When beginning or ending a shift, eTime may detect that you are outside o...
Creating and Submitting a Forgotten Shift
**Creating a shift for a previous day will render the shift EVV Unverified. Continuous unverified...
Is Virtual Face to Face EVV Required?
Virtual Face to Face is EVV Required for ComHab jobs. However, unlike In Person Face to Face, eTi...
eTime 1.6 - Released December 22, 2020
This release of eTime sees some big changes for staff. Below is a list of what is new. Brand n...
macOS
First, navigate to the Apple menu in the top left corner and select Next, select Security & ...
Windows 10
System: From the Windows desktop, go to: Start and select the Settings from the lower-left pan...
Inviting New Self Hired Supported Employment Staff to the Portal
Hello Self Hired Supported Employment Staff and Brokers! We are very excited to invite you to ac...