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Creating and Submitting a Forgotten Shift
**Creating a shift for a previous day will render the shift EVV Unverified. Continuous unverified...
Inviting New Brokers to the Portal
How to Complete Courses
Assigned courses can be found by logging into the Portal and selecting View Your Courses in the M...
Overview of LMS Organization
Updated 07/29/22. The Learning Management System structure can be broken down into a series of C...
How to Get to LMS
There are 2 ways to navigate to the Learning Management System: Click View Your Courses in the M...
Portal Best Practices
We hope the tips below help. Set websupport@issny.org as Preferred Sender To ensure you receive...
First Time Login
Updated 7/21/2022. Initial Login & Creating your Password For first time users, visit https://e...
How to Check your Pay Statements
Updated 10/19/2022. Payday is Friday. UKG is the source for your paystubs. Please get them there...
Inviting New Participants and their Circle of Support to the Portal
Inviting New Participants and their Circle of Support to the Portal
Hello Participants and Circle of Support! We are excited to have you with us! Below is informati...
Fixing Location Inaccuracies
Outside The Geofence When beginning or ending a shift, eTime may detect that you are outside o...
Inviting New Brokers to the Portal
Hello Brokers! Welcome aboard! We are excited to have you with us! Below is information on our P...
Multi-Factor Authentication
Multi-Factor Authentication
Multi-factor authentication (sometimes also called two-factor authentication) is used on the Port...
Glossary of eTime Icons
Source Icons: Indicates the shift was recorded using eTime Live. Indicates the shift w...
Portal Security FAQ
Q: Is my personal information secure on portal.issny.org? A: Yes! ISS utilizes 256 bit encryptio...
Release 139 - 3/25/2021
Shifts longer than 24 hours will now require the support staff and circle approver to each provid...
Tips for Preventing and Solving Common Issues
All staff should be using eTime at this point in time. If you are not yet using it, you are not ...
Recording a Virtual Face to Face Shift
Certain jobs can be worked using the virtual method. Virtual Face to Face should be used ONLY w...
FAQ
How do I know if I have courses assigned to me? The "My Learning" widget will appear on the home...