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236 total results found

Creating and Submitting a Forgotten Shift

eTime eTime Guide

**Creating a shift for a previous day will render the shift EVV Unverified. Continuous unverified...

Inviting New Brokers to the Portal

Broker Resources

How to Complete Courses

LMS (Learning Management System)

Assigned courses can be found by logging into the Portal and selecting View Your Courses in the M...

Overview of LMS Organization

LMS (Learning Management System)

Updated 07/29/22. The Learning Management System structure can be broken down into a series of C...

How to Get to LMS

LMS (Learning Management System)

There are 2 ways to navigate to the Learning Management System: Click View Your Courses in the M...

Portal Best Practices

Portal Basics

We hope the tips below help. Set websupport@issny.org as Preferred Sender To ensure you receive...

First Time Login

Support Staff Resources UKG (Formerly UltiPro)

Updated 7/21/2022. Initial Login & Creating your Password For first time users, visit https://e...

How to Check your Pay Statements

Support Staff Resources UKG (Formerly UltiPro)

Updated 10/19/2022. Payday is Friday. UKG is the source for your paystubs. Please get them there...

Inviting New Participants and their Circle of Support to the Portal

Participant and Circle Resources

Inviting New Participants and their Circle of Support to the Portal

Portal Basics

Hello Participants and Circle of Support! We are excited to have you with us! Below is informati...

Fixing Location Inaccuracies

eTime eTime Guide

Outside The Geofence When beginning or ending a shift, eTime may detect that you are outside o...

Inviting New Brokers to the Portal

Portal Basics

Hello Brokers! Welcome aboard! We are excited to have you with us! Below is information on our P...

Multi-Factor Authentication

Security

Multi-Factor Authentication

Portal Basics

Multi-factor authentication (sometimes also called two-factor authentication) is used on the Port...

Glossary of eTime Icons

eTime eTime Guide

Source Icons: Indicates the shift was recorded using eTime Live. Indicates the shift w...

Portal Security FAQ

Security

Q: Is my personal information secure on portal.issny.org? A: Yes! ISS utilizes 256 bit encryptio...

Release 139 - 3/25/2021

eTime What's New - Release Notes

Shifts longer than 24 hours will now require the support staff and circle approver to each provid...

Tips for Preventing and Solving Common Issues

eTime eTime Guide

All staff should be using eTime at this point in time. If you are not yet using it, you are not ...

Recording a Virtual Face to Face Shift

eTime eTime Guide

Certain jobs can be worked using the virtual method. Virtual Face to Face should be used ONLY w...

FAQ

LMS (Learning Management System)

How do I know if I have courses assigned to me? The "My Learning" widget will appear on the home...