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When creating or editing a timesheet, only goals/outcomes for the Service Type of the selected timesheet appear. Additionally, outcomes of type "Task" do not appear. Only outcomes of type "Goal" and "Support" can be added to a timesheet.

Why isn't the timesheet tile I want showing up? There are two reasons why a timesheet tile does not show up: An outcome for that Service Type does not exist in the Staff Action Plan, or All outcomes for that Service Type in the Staff Action Plan are of ty...

  Support staff should record their time in real time. However, there are situations in which a staff person may need to change the start time or end time. Examples include forgetting to clock in or clock out. To request a change to the start time or end...

If eTime is unable to get your location when you start or end a shift, you will be presented with an error dialog.  Adjust your device and/or browser settings to enable location services.  Click Retry.  If this still does not work, you can continue witho...

There are two places where location services must be enabled for eTime to have access to your location. They are: The device's operating system The web browser's security and privacy settings Below are pathways on various devices to location services iO...

This document outlines the process for finalizing and signing a Staff Action Plan. From the Dashboard for a Participant, select the Staff Action Plan tab. Click the Draft Plan button. Finalize the plan Select an option for Care Coordination Organizat...

Acronyms LP – Life Plan SAP – Staff Action Plan SDC – Self Direction Coordinator VO – Valued Outcome PAG – Provider Assigned Goal MSN – Monthly Summary Note

Brokers will be prompted to change their password upon logging into the new portal. Will participants/designees also have this option? Yes, all users will follow the same prompts upon login. If someone is having difficulty logging in or is not being prompt...

How many goals should an LP/SAP Plan have? There is no set rule, but CH and SEMP both must have at least once PAG in Section II assigned as a Goal or Support for billing purposes. How should I proceed if there are too many VOs? Some LPs have 10 or more. The...

Who needs a Staff Action Plan? An SAP is required for anyone with an LP who has Self-Hired CH, Respite, or SEMP. Do we have to create a new SAP every time a new staff is hired? If you are just hiring a new staff for an existing budget line, then no. They wo...

Will each staff type still have their own timesheet? Yes. How will the information from the SAP translate to the timesheets/MSN? The timesheets/MSN will include the Provider Assigned Goals and the staff action details. How will the timesheets and MSNs be g...

Some Life Plans had multiple meetings, were rescheduled, or never written. What should we do in these situations? Brokers should reach out to the circle in these cases to ensure they have the most up to date documentation. The Life Plan window has been ext...

Log in URL: https://portal.issny.org To log into the portal, navigate with your computer or mobile device browser to https://portal.issny.org Username & Password: Your login credentials have been carried forward from the old ISS Participant Portal. Enter th...

The following updates were made in this release of eTime. Increased the size of the geofence used for Home/Community determination of EVV When changing start or end location from Community to Home, staff can now select an existing address rather than t...

Google Chrome: First, navigate to Settings                 Scroll down to Privacy and select Location Services    Select Location to turn on location services, then Scroll down and select Chrome from the list of installed applications  From the Chrome sp...

Enabling Location Services on Android  There are two different places that should be checked when enabling location on an Android device System settings on the device itself Settings within the app itself System Settings: First, navigate to Settings ...

System: From the Windows desktop, go to: Start and select the Settings from the lower-left panel menu.   From the Settings menu, select Privacy and then select Location from the privacy menu  To set the location on or off, select Change located under '...

First, navigate to the Apple menu in the top left corner and select Next, select Security & Privacy and verify that Location Services is enabled. Also be sure to verify that the web browser you are using is given permission.   

This release of eTime sees some big changes for staff. Below is a list of what is new. Brand new workflow for clocking in and out of shifts. The new workflow allows eTime to be more specific about when it requests to use the staff's location. eTime now onl...

Virtual Face to Face is EVV Required for ComHab jobs. However, unlike In Person Face to Face, eTime will not ask for the start and end location of the shift. Instead, the location specified for Participant Location within the Virtual Details will be used as th...