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Log in URL: https://portal.issny.org To log into the portal, navigate with your computer or mobile device browser to https://portal.issny.org Username & Password: Your login credentials have been carried forward from the old ISS Participant Portal. Enter th...

The following updates were made in this release of eTime. Increased the size of the geofence used for Home/Community determination of EVV When changing start or end location from Community to Home, staff can now select an existing address rather than t...

Google Chrome: First, navigate to Settings                 Scroll down to Privacy and select Location Services    Select Location to turn on location services, then Scroll down and select Chrome from the list of installed applications  From the Chrome sp...

Enabling Location Services on Android  There are two different places that should be checked when enabling location on an Android device System settings on the device itself Settings within the app itself System Settings: First, navigate to Settings ...

System: From the Windows desktop, go to: Start and select the Settings from the lower-left panel menu.   From the Settings menu, select Privacy and then select Location from the privacy menu  To set the location on or off, select Change located under '...

First, navigate to the Apple menu in the top left corner and select Next, select Security & Privacy and verify that Location Services is enabled. Also be sure to verify that the web browser you are using is given permission.   

This release of eTime sees some big changes for staff. Below is a list of what is new. Brand new workflow for clocking in and out of shifts. The new workflow allows eTime to be more specific about when it requests to use the staff's location. eTime now onl...

Virtual Face to Face is EVV Required for ComHab jobs. However, unlike In Person Face to Face, eTime will not ask for the start and end location of the shift. Instead, the location specified for Participant Location within the Virtual Details will be used as th...

**Creating a shift for a previous day will render the shift EVV Unverified. Continuous unverified shifts will be a cause for ISS intervention, as ISS may not be able to bill for those shifts.** Please note, you cannot submit a missed shift while another shift...

Outside The Geofence When beginning or ending a shift, eTime may detect that you are outside of the geofence. When this happens, eTime will provide you with a list of addresses associated with your employer. If the correct address is shown: Select the che...

Certain jobs can be worked using the virtual method. Virtual Face to Face should be used ONLY when the service can be effectuated through verbal prompting and cueing. Virtual Face to Face should not be used where a service or support requires the physical p...

All staff should be using eTime at this point in time. If you are not yet using it, you are not in compliance. Please begin using it right away. We want to highlight a few of the most common questions and issues that staff have come across while using the ...

Shifts longer than 24 hours will now require the support staff and circle approver to each provide an explicit reason to submit it and approve it, respectively. Fixes to viewing event details on the My Work page. Fixed a bug on the login page that sometimes ...

Q: Is my personal information secure on portal.issny.org? A: Yes! ISS utilizes 256 bit encryption to encrypt data during transfer and while data is at rest so that it cannot be read by unauthorized parties. This, paired with user authentication, ensures that ...

Source Icons: Indicates the shift was recorded using eTime Live. Indicates the shift was recorded using eTime Entry, which is now only used for Time Off.  Method Icons: Indicates the shift is Face to Face. Indicates the shift is Virtual...

Multi-factor authentication (sometimes also called two-factor authentication) is used on the Portal to increase security and help protect your data. After entering your username and password, you will be sent a one-time passcode (OTP) which you will enter to c...

Hello Brokers! Welcome aboard! We are excited to have you with us! Below is information on our Portal. This information will include an explanation of the portal, its use, what you should be doing in the portal, and how to login. The Portal has three differe...

Hello Participants and Circle of Support! We are excited to have you with us! Below is information on our Portal. This information will include an explanation of the portal, its use, what you should be doing in the portal, and how to login. Each participant ...