Recently Updated Pages
Staff Action Plan Q&A - Timesheets and MSNs
Will each staff type still have their own timesheet? Yes. How will the information from the SAP...
Glossary of Terms
Shift A block of time defined by a start and stop time; this is analogous to the previous concep...
Submitting Monthly Summary Notes
We have released a new MSN AI Summary Helper! Visit Submitting Monthly Summary Notes with ISS' A...
Viewing Monthly Summary Notes
Now that we've released our MSN AI Summary Helper, how you view MSNs will be changing. We will u...
Submitting Monthly Summary Notes with ISS' AI Summary Helper
Monthly Summary Notes act as progress indicators of the work being done as part of a participant'...
Monthly Summary Notes FAQ
What are Monthly Summary Notes? Monthly Summary Notes act as progress indicators of the work bei...
First Time Accessing Portal Forms
1. Opening a Portal Form for the first time Login to your ISS Portal account. Once logged in and...
Payee Details - ePay Enrollment
ePay Enrollment may be filled out after completing the Tax Information form. From the My Expen...
Payee Details - Taxpayer Information
Before you can enroll in ePay, you must first complete the Tax Information form. ACH regulations...
Payee Details
To view or edit the Payee Profile Details, click View Details. Only you can view the associated ...
My Expenses Page
My Expenses Viewing As If your payee profile is associated with organizations that are also p...
Portal Update - My Work and My Staff Work 2023
Attention all users! The portal now has some exciting changes. We’ve been working hard to i...
How do I know that I have been paid? (Support Staff)
To see when and where a shift was paid, click the menu in the top right hand corner and select My...
How can I view my staff’s previous time? (Participant and Circle)
There are three ways for the circle to view a support staff's time. Through the My Staff Work pa...
What do I do if the Circle is unable to review my eTime shifts?
If, for some reason, the circle is unable to log in to the portal to review and approve the shift...
How can I view my previously worked shifts? (Support staff)
You can view all of your previous time under the "My Work" section in the main menu and use the p...
Circle-Side Overlaps
While reviewing a shift, a staff's time may overlap with time submitted by another staff. An over...
Requesting/Submitting Time Off
The 7 types of time off: PTO (Paid Time Off) FAPTO (Family Approved Paid Time Off) Holiday ...
Deleting a Shift
Only support staff can delete their own shifts. Only shifts marked as Draft and Returned to St...
Reviewing A Shift
The job of the web approver in the circle of support ("circle approver") is to act as the super...