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How to Complete the Survey Online

Before You Begin Gather information and documentation Name of employer Hire data (exact or ...

Training Agenda

Understand the Survey Goals ISS is required by the state of New York to: Submit SEMP data to ...

Training Goals

Once you complete this training, you'll understand: The goals of the SEMP Survey How to log i...

SEMP Reporter Training Materials

Dear Self Hired Supported Employment Staff, As you may know, we have a web-based software progra...

Inviting New Self Hired Supported Employment Staff to the Portal

Inviting New Self Hired Supported Employment Staff to the Portal

Hello Self Hired Supported Employment Staff and Brokers! We are very excited to invite you to ac...

Inviting New Participants and their Circle of Support to the Portal

Inviting New Brokers to the Portal

Inviting New Brokers to the Portal

Hello Brokers! Welcome aboard! We are excited to have you with us! Below is information on our P...

Inviting New Participants and their Circle of Support to the Portal

Hello Participants and Circle of Support! We are excited to have you with us! Below is informati...

Portal Security

Q: Is my personal information secure on portal.issny.org? A: Yes! ISS utilizes 256 bit encrypti...

Multi-Factor Authentication

Multi-factor authentication is used on the portal to increase security and help protect your dat...

Multi-Factor Authentication

Glossary of eTime Icons

Source Icons: Indicates the shift was recorded using eTime Live. Indicates the shift w...

Location Services Help

If eTime is unable to get your location when you start or end a shift, you will be presented wit...

Enabling Location Services

There are two places where location services must be enabled for eTime to have access to your lo...

Creating and Submitting a Forgotten Shift

**Creating a shift for a previous day will render the shift EVV Unverified. Continuous unverifie...

Tips for Preventing and Solving Common Issues

All staff should be using eTime at this point in time. If you are not yet using it, you are not ...

Requesting/Submitting Time Off

The 6 types of time off: PTO (Paid Time Off) FAPTO (Family Approved Paid Time Off) Holida...

Editing Start and End Times

Support staff should record their time in real time. However, there are situations in which a ...