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Tax Information Form Error - Special Characters

If you receive an error message that says: Names must be less than 70 characters and may contain...

Uploading Multiple Images from a Mobile Device

iOS (iPhone) If you are using iOS (iPhone) to upload expense images, please note that if you use...

Recording Time

Create a Shift Navigate to eTime Live by clicking Open eTime on the home page. On mobile, eTi...

Electronic Payment Setup Form Message - Possible Processing Delay

Possible Processing DelayAn E-Pay processing attempt did not succeed.  The system will auto retry...

Tax Information Form Error - Duplicate TIN Matching Request

The IRS defines TIN as Taxpayer Identification Numbers.  TINs are either an individual's Social...

Tax Information Form Error - Daily Limit

ISS is only allowed a certain number of requests per day across all our users.  Therefore we ha...

Electronic Payments Enrollment Steps

Please follow the steps below to enroll in Electronic Payments. Electronic Payments are for expe...

Payee Details - Taxpayer Information

Before you can enroll in ePay, you must first complete the Tax Information form. ACH regulations...

Electronic Payments User Information Security

ISS takes data security very seriously.  Our system is built using industry standards in data sec...

Staff-Side Overlaps

A staff-side overlap occurs when a support staff's shift overlaps with one or more other shifts...

Correcting a Shift

  A shift can be returned for corrections by either the circle approver or by the ISS Payroll ...

Fixing Location Inaccuracies

Outside The Geofence When beginning or ending a shift, eTime may detect that you are outside o...

Editing Start and End Times

  Support staff should record their time in real time. However, there are situations in which ...

Adding Events to a Shift

Events are explicitly recorded timeframes within a shift. Events within a shift must be recorde...

Viewing Shift Comments

If a comment was added by staff on a shift, you can view them in two locations:  on the shift det...

Method Options

In Person Face-to-Face Any service provided that directly involves the participant and support...

Data Validation

Overlaps A support staff is not allowed to submit shifts that overlap one another. Prior to sub...

Special Cases

Respite Respite shifts do not require the selection of Activities. Recording Non Direct Clinic...

Glossary of Terms

Shift A block of time defined by a start and stop time; this is analogous to the previous conce...

Recording a Virtual Face to Face Shift

Certain jobs can be worked using the virtual method. Virtual Face to Face should be used ONLY w...